If You Have a Complaint

If you have a complaint about a social worker you’re dealing with, or if you have trouble contacting them, you can do a number of things to solve the situation.

Talk to their supervisor (boss). Ask the social worker for their supervisor’s name and phone number. The social worker’s boss is sometimes also called their team leader.
Write a letter about your concern to your social worker. In the letter, ask your social worker to think again about the decision or action you don’t like. If you write a letter, make sure you keep a copy of it. You can send a copy to your social worker’s supervisor.
The Ministry of Children and Family Development has its own complaint resolution process. You can call them and ask for a complaints specialist who’ll explain what can be done about your concerns.
1-877-387-7027
If this doesn’t solve the problem, call the BC College of Social Workers. If the social worker is registered with the college, you can file a complaint with it.
604-737-4916
Some people ask for help from their elected representative or MLA (Member of the Legislative Assembly). You can call or write to your MLA. To find out who your MLA is, see Legislative Assembly of BC, or call Elections BC at 1-800-661-8683.
If no one else can help you, contact Ombudsperson BC.
250-387-5855 (Victoria)
1-800-567-3247 (elsewhere in BC)
If your child is in care (a foster home) and you have concerns about the way your child is being treated there, you can contact BC’s Representative for Children and Youth.
1-800-476-3933